Support

Contact us

Email us anytime and we will get back to you as soon as we can, usually within two business days. Please include the approximate time of your purchase or generation and a short description of the issue.

How do credits and subscriptions work?

You can generate hairstyle previews using credits or an active subscription. In the iOS app, credits and subscriptions are sold through Apple's In-App Purchase service. On the web service, checkout may be handled by Stripe. Apple and Stripe handle payment, so your card details never reach Hairoine.

How do I restore a previous purchase?

Continue with Apple or Google to use the same Hairoine account across iOS and the web. Purchases are still verified through Apple in the app. Use Restore Purchases on the purchase screen if a valid subscription does not appear after sign-in.

How do I manage or cancel a subscription?

Subscriptions are managed by Apple. On your device, open the Settings app, tap your Apple ID at the top, then Subscriptions, and select Hairoine to change or cancel your plan. Cancellation stops renewal at the end of the current billing period.

Can I get a refund?

For purchases made in the iOS app through Apple's In-App Purchase service, refund requests are handled by Apple Support. Sign in at reportaproblem.apple.com to request a refund. For web purchases processed by Stripe, contact us below and we will help where we can. We do not promise refunds, and each request is reviewed under the relevant store's policy.

What photos work best?

Use a clear, well-lit front-facing photo of yourself, framed from the top of the head to at least the shoulders. You can optionally add a reference photo of a hairstyle and describe what you want. The clearer the input, the better the preview.

How is my photo and prompt used?

Your photo, optional reference photo, and prompt are sent to the Hairoine backend and to third-party AI partners to create the hairstyle preview you requested. Hairoine does not show third-party advertising and does not sell your information. See our Privacy Policy for full details.

Can I delete my data?

Yes. You can request deletion of your uploads, generated previews, or your full account at any time by emailing us below. We will remove the relevant data within a reasonable period, except where retention is required by law.

My preview failed or never finished. What should I do?

Check your internet connection and try again with a clear, well-lit photo. If a generation still fails, note the approximate time and email us so we can investigate and, where appropriate, restore the used credits.